FAQ
Q: What products do you sell in your online cosmetics shop?
A: We offer a wide range of K-beauty cosmetics in skincare items (e.g., toners, moisturizers, cleansers, serums), etc.
Q: Are your products cruelty-free and vegan-friendly?
A: Yes, we prioritize offering cruelty-free and vegan-friendly cosmetics. You can find these options in our product descriptions or use our filters to narrow down your search.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure online payment methods for your convenience.
Q: What is your shipping policy?
A: We offer various shipping options, including standard and expedited shipping. Shipping fees and delivery times may vary depending on your location. You can find detailed information in our shipping policy section.
Q: Do you offer international shipping?
A: At the moment, we only offer U.S. domestic shipping. However, we shall offer international shipping to many countries later. You can check if we deliver to your location during the checkout process.
Q: What is your return and exchange policy?
A: We have a flexible return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt. Please review our return policy for more details.
Q: Are there any discounts or promotions available?
A: We frequently offer discounts and promotions on our products. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay updated on our latest offers.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the shipping carrier's site.
Q: Can I contact customer support for product recommendations or assistance with my order?
A: Absolutely! Our customer support team is here to help. You can reach out to us via email, phone, or live chat for any questions, recommendations, or order-related assistance.
Q: Can I cancel my order after it has been placed?
A: You can cancel your order within a certain time frame after placing it. The cancellation window and details can be found in our order cancellation policy.
Q: Do you offer loyalty programs or rewards for frequent customers?
A: Yes, we have a loyalty program that rewards our valued customers with points for every purchase, which can be redeemed for discounts on future orders.
Q: How do I know if a product is in stock?
A: We strive to keep our website updated with real-time stock information. If a product is out of stock, you will see a notification, and you can sign up for email alerts to be notified when it's back in stock.
Q: Do you offer gift wrapping or personalized gift options?
A: Yes, we provide gift wrapping and personalization options during the checkout process, making it easy to send gifts to your loved ones.
Q: Do you have a rewards program for referring friends?
A: Yes, we offer a referral program where you can earn rewards for referring friends and family. Your referrals receive discounts on their first purchase, and you earn rewards points when they make a purchase.
Q: Can I sign up for product restock notifications?
A: Yes, you can sign up for product restock notifications on our website. We'll send you an email as soon as the item is back in stock.
Q: Are your packaging materials eco-friendly and recyclable?
A: We are committed to sustainability. Whenever possible, we use eco-friendly and recyclable packaging materials to minimize our environmental impact.
Q: What steps do you take to ensure the safety of my personal information and payment details?
A: We take your privacy seriously and use secure, encrypted connections for all transactions. Our website employs industry-standard security measures to protect your personal information.
Q: Are there any special programs for makeup artists or beauty professionals?
A: Yes, we offer influencer programs for beauty experts and cosmetic professionals. Contact our customer support team to inquire about our professional program.
Q: How can I stay updated on the latest beauty trends and product releases?
A: We regularly publish beauty tips, trends, and product updates on our blog and social media channels. Follow us on social media and subscribe to our newsletter for the latest information.
Q: Do you have a mobile app for convenient shopping on the go?
A: Yes, we have a user-friendly mobile app available for download on both iOS and Android platforms. It offers a seamless shopping experience and exclusive app-only promotions.
Q: Can I set up auto-replenishment for my favorite products to ensure I never run out of them?
A: Absolutely! We offer an auto-replenishment service that allows you to schedule automatic deliveries of your favorite products at intervals that suit your needs.
Q: What is your policy on product testing and animal testing?
A: We do not perform animal testing on any of our products, and we source from brands that share our commitment to cruelty-free testing practices. We support alternative testing methods to ensure product safety and quality.