Product Return Policy
At the Milli-Billi, we're committed to providing you with the finest cosmetics and a delightful shopping experience. However, we understand that sometimes things don't go as planned, and you may need to return a product. Rest assured, we're here to make the process as straightforward and hassle-free as possible. Please take a moment to acquaint yourself with our product return policy.
- When Can You Return a Product?
You are eligible to request a return under the following circumstances:
- Damaged or Defective Products: If you receive a product that's damaged during transit or has a manufacturing defect, we'll gladly accept your return.
- Wrong Product Delivered: In the rare event that you receive the wrong product, we'll make it right by accepting a return and ensuring you get the correct one.
- Dissatisfaction: We want you to be thrilled with your purchase. If, for any reason, you're not satisfied with a product, you can return it, provided it meets the conditions outlined in Section 2 (Conditions for Return).
- What Are the Conditions for Return?
To initiate a successful return, make sure your situation aligns with these conditions:
- Timely Request: Please submit your return request within 30 days of receiving your order. We want to make sure you have ample time to reach out to us.
- Pristine Condition: The product you're returning should be in its original, unopened packaging with all seals and labels intact.
- Unused and Unaltered: The product must remain unused, unaltered, and in resalable condition. We want to ensure the safety and hygiene of all our customers.
- Proof of Purchase: To process your return smoothly, please provide us with the original invoice or proof of purchase.
- How to Begin the Return Process
Starting a return with Milli-Billi is simple. Here's what you need to do:
- Contact Our Support Team: Reach out to our friendly Customer Support Team via email at info@milli-billi.com.
- Provide Details: When you get in touch, please have your order number handy and share a detailed reason for your return. If your product is damaged or defective, clear photos will help us better understand the issue.
- Follow Our Instructions: After reviewing your request, our Customer Support Team will guide you on the next steps, including where to ship the product.
- Prepare Your Return: Securely pack the product, including all original packaging and any documentation.
- Ship It Back: Send the package to the address provided by our Customer Support Team.
- What Happens Next?
- Refund: If your return is approved, we will process a refund to your original payment method within 30 business days after receiving the returned product. Please note that your bank or credit card company may require additional time to process the refund.
- Exchange: If you'd prefer an exchange for the same product or a different one of equal or lesser value, just let us know, and we'll assist you accordingly.
- Items That Can't Be Returned
Certain items are non-returnable:
- Products that have been opened or used.
- Products without their original packaging or with broken seals.
- Gift cards and promotional items.
- Shipping Costs
If the return is due to our error (e.g., wrong product shipped, damaged or defective product), we'll cover the return shipping costs. In other cases, you'll be responsible for the return shipping expenses.
- Get in Touch
If you have any questions or concerns regarding our product return policy, don't hesitate to reach out to our Customer Support Team. We're here to help!
- Email: info@milli-billi.com
- Policy Updates
Milli-Billi reserves the right to update or modify this product return policy at any time without prior notice. We encourage you to check this page periodically for any changes.
Thank you for choosing Milli-Billi. Your satisfaction is our priority!
Warm regards,
The Milli-Billi Team at 8500 Beverly Center, Suite 681. Visit us at www.milli-billi.com